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FAQ - Frequently asked questions motorcycle rental bmw

what to know before renting a bmw touring motorcycle

The answers to the questions we get most from our customers. If you need more information go to the contact page.

FAQ MOTORCYCLE RENTAL ROME

What are the operating hours and address of Tourent's operating office?

We receive clients by appointment only.

Standard reception and communication hours are Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m.

BY APPOINTMENT ONLY, 7 days a week from 09:00 a.m. to 6:00 p.m.
SATURDAYS, SUNDAYS AND HOLIDAYS: By appointment only and with "SDH" surcharge at a cost of €50.

Address of the operational headquarters Roma Centro: Via Domenico CASSINI N° 20 CAP 00197 Roma.

Yes, only under the condition of having signed up for the SEO2 or SEO4 supplement, which postpones the return of the bike by 2 hours and 4 hours respectively; the cost of each is 15€ and 30€. 

Otherwise, we strongly recommend that bikes be returned during office hours in order to avoid incurring additional costs or damage when the bike is not covered by insurance or contract.

Depending on the motorcycle you choose, a Security Deposit/Franchise between 800 and 2000 euros will be required when you pick up the motorcycle. This security deposit will be held in escrow on your credit card.

Once the motorcycle is returned, on time and free of damage/theft and fines, the Security Deposit will be released. For each type of motorcycle rented, you can take advantage of the SDR surcharge that lowers the standard Security Deposit/Franchise by 50%.

All Tourent rentals include driver's liability insurance, an approved helmet for the driver and rear trunk (top case), Vat included in the price, and 24-hour on-the-road assistance. The bikes are equipped with a disc lock, cell phone holder and alarm, provided by the manufacturer. Optional low seat.

Yes, Tourent offers 8 % discount-groups for reservations of at least 5 bikes. Other discounts for companies and Tour Operators. All discounts are non-transferable and cannot be combined with other promotions.

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To reserve Tourent rental vehicles, a 30% deposit of the estimated rental amount is required.

Reservations can be made by credit card (SumUp) or by bank transfer.

If the reservation is made on site with cash, credit, debit or prepaid cards.

You must make the BALANCE of the rental by Cash, ATM or Credit Card of the Visa, Mastercard, America Express and ATM cards or prepaid cards when you pick up the reserved motorcycle.

A NON-PREPAID CREDIT CARD Visa, Mastercard and America Express circuit is always required for the DEPOSIT.

In the BASIC TARIFF 100km per day is included, if you cover more the cost is 0.25€/km (100km traveled cost 25€) or alternatively from 4 days rental you can choose unlimited mileage at a cost of 60€ per day (Unlimited).

The above rates apply to all Tourent motorcycles.

You can also add, to the BASIC RATE, both the cross-border passage and individual accessories (such as the second guide at 12€/day).
All prices and rates displayed are VAT INCLUDED.

To book Tourent rental vehicles through the web, a 30% deposit of the presumed rental amount must be paid via credit card (PayPal) or bank transfer.

The reservation quote can be made through the "automatic quote maker" on our websites or by requesting it through the contact email.

By going to the office, you can either request a quote or book directly via ATM/credit card, cash or check. Please note that Tourent receives by appointment only.

AUTOMATIC BOOKING AND 40% ADVANCE PAYMENT BY CREDIT CARD:
This is done online through the "Booking System" which initiates the booking request and a Booking Confirmation email that will be sent to you by Tourent staff. Along with the confirmation email you will be sent the Pay Pal code that will allow you to pay the30% deposit by credit card through the PayPal circuit. Cards accepted for online booking (through PayPal only): Visa, Visa Electron, Mastercard, American Express.

AUTOMATIC BOOKING AND 30% ADVANCE PAYMENT BY BANK TRANSFER:
This is done online through the "Booking System" which initiates the booking request and a booking confirmation email, which will be sent to you by Tourent staff. Along with the confirmation email you will be sent Tourent's bank details that will allow you to pay the 30% deposit.

RESERVATION REQUEST THROUGH EMAIL AND 30% ADVANCE PAYMENT:
Send a request via Email, indicating the motorcycle, km packages, accessory and service packages chosen and the desired period. We will get back to you as soon as possible with a summary of the rental details and bank or Pay pal details to pay the deposit.

Changes in the rental period can be made free of charge and for one time only, up to 72 hours prior to the rental date set at the time of booking.

The Client must notify us by email, the need to change the rental period. The rental period you wish to change may not exceed 6 months from the date of the notice of change.

TOURENT will proceed to change the chosen period according to the client's new needs and available vehicles in the same period, retaining the amount already paid by the client in order to renew the reservation guarantee for the new period.

The Italian regulatory system does not provide a cancellation clause for rentals. Tourent, to favor customers makes it possible to cancel a reservation under the following conditions:

Cancellation communicated from the reservation date up to 30 days prior to the rental start date: Refund in favor of the Client equal to 10% of the deposit paid.

Cancellation communicated more than 30 days before the rental start date: full advance payment will be retained.

The Italian regulatory system does not provide a cancellation clause for rentals. Tourent, to favor customers makes it possible to cancel a reservation under the following conditions: Cancellation communicated from the reservation date up to 30 days prior to the rental start date: Refund in favor of the Client equal to 10% of the deposit paid. Cancellation communicated more than 30 days before the rental start date: full advance payment will be retained.

Yes, 1 additional rider is granted through the SSD Supplement at a cost of €12 per day.

The second driver must meet the same requirements as the driver holding the contract.

The first driver is the jointly and severally liable holder of the rental agreement also for the consequences arising from the actions of the second driver authorized by Him.

Rental outside national borders is allowed but must always be communicated at the time of booking, otherwise the reservation and rental will be terminated immediately with no refund, and there is also a charge of 30€/day.

All Tourent motorcycles are generally delivered with a full tank at the beginning of your rental, and must always be returned with a full tank.

If they are delivered with less than full fuel in the tank, they must be returned with the same amount of fuel by taking the motorcycle's gauge instrument as a reference.

The rental agreement highlights at check in the amount of fuel in the motorcycle upon delivery. If your motorcycle is returned with less fuel in the tank than reported at check in, you will have to make up the missing fuel supply with a payment.

In order to save time and tedium of refueling before returning your motorcycle make sure that the amount of fuel present reflects that stated in the rental agreement.

Yes, the Helmet for the driver in addition to the rear trunk (Top Case or Top box) is always included in the motorcycle rental. Passenger helmet, bags and other accessories are available for rental.

All of Tourent's rental motorcycles come with a free BMW rear trunk (Top Case) and a helmet (modular or demi-jet).

You can rent original BMW side bags, tank bags and the waterproof inner garment bags.

All bags can be rented individually or through the more convenient Touring Package.

If you order a Tourent GPS at a cost of 15 €/day as part of your rental package, we will connect it directly to the bike.

Rain suits can be purchased from our office but we do not rent them.

Jacket rental is available.

Unfortunately, there is such a variety of electronic devices that we cannot offer an installation service for.

We would still be willing to give you a hand and the tools to install your equipment but for hookups you must arrive well prepared with your cables compatible with the model of bike you are renting.

Tourent offers a GPS navigator wired into the bike's electrical system, supplied with the most up-to-date maps and, where applicable, with all points of interest already loaded, which you can choose to add to your reservation for 15 euros per day.

Yes, if it's light luggage, one or two carry-on bags and it's free.

Yes, Tourent will put you in touch with affiliated hotels or B&Bs.

All of Tourent's BMW models offer lockable side bags and the motorcycle rear top box.

Other "soft" type bags, which may be provided, do not have security locks. Regardless of whether your bags have padlock closures.

Tourent always suggests not leaving valuables or other valuable items in your motorcycle overnight or when you are away from the motorcycle for extended periods of time.

Yes, please visit our dedicated section on the website, or request information.

Tourent offers their bikes for sale after a few years of use.

If you plan to do a lot of miles during the rental period, you must mention this to TOURENT® staff when you book the motorcycle.

FAQ INSURANCE AND DOCUMENTS

What is it and how does the SDR- Extra Insurance supplement work?

SDR: partial damage coverage -by purchasing Supplement Damage Responsibility coverage at the price of 40€/day (with minimum 5 days rental) we will hold you liable for damages (caused by you) from accident/collision up to 50% of market value of the motorcycle before damage, the remaining 50% will be borne by Tourent Srl.

This will in no way halve the security deposit and deductible in case of fire or theft of the vehicle. SDR is optional, in no way covering optional equipment rented with the motorcycle, e.g. top case and side cases, SDR does not cover loss of vehicle keys or traffic violations.

SDR coverage will cease and the renter will be liable for any damage to the motorcycle (for the full market value of the vehicle before damage) in the event of negligence or misuse of the vehicle, driving under the influence of alcohol or drugs, driving the vehicle by an unauthorized driver.

The rental company is under no obligation whatsoever to provide the lessee with a replacement vehicle in case of theft, damage or accident. The cost of transporting the crashed vehicle will be borne by the lessee in all cases.

All TOURENT® motorcycles are covered by Civil Liability insurance in accordance with current laws. Motorcycle Liability insurance guarantees coverage of Third Party Liability with respect to persons, property (excluding transported property) and animals in the territories listed in the "green card" attached to the insurance policy.

However, the overall single liability limit is equal to or greater than that prescribed by Italian law. In case of theft or fire of the motorcycle, the security deposit/Standard Excess will be retained in full by the rental company.

In case of accident damage caused by the customer, the customer will pay the full amount of the damage. For each type of motorcycle rented, it is possible to take advantage of the SDR surcharge that lowers the standard Security Deposit/Franchise by 50%.

You must be at least 21 years old to ride a motorcycle between 501cc and 1000cc and licensed for at least 24 months. You must be 25 years old to ride displacements over 1000cc.

There is no age limit for the passenger, who must, however, be able when seated in the back seat, to comfortably touch the soles of their feet to the rear footboards of the motorcycle.

For all rental motorcycles over 650 c.c., you must be at least 25 years of age and have held the European "A License" for driving the motorcycle for at least 18 months.

The European "A License" must be suitable for driving a motorcycle with a mechanical transmission of at least 600 cc displacement and at least 40 kW power.

Therefore, an International Driver's License is not required for European citizens. Instead, for all non-European citizens, a valid International Driver's License with characteristics equivalent to the European "A License" is required.

International standards also allow a non-European citizen to drive in Italy even with his or her own "legally translated" driver's license as long as it has characteristics equivalent to the European "A License."

Make sure you have the required License otherwise the bike cannot be delivered to you and the reservation deposit will be withheld.

European Citizens:

  • Valid A driver's license and in possession for at least 18 months;
  • Credit Card for Security Deposit/Franchise. Reloadable cards are excluded;
  • Tax code and/or VAT number;
  • Valid identification;

Non-European Citizens

  • Valid International Driver's License or own "legally translated" driver's license for driving motorcycles with mechanical transmission of at least 600 cc displacement and at least 40 kW power;
  • Passport;
  • Credit Card for Security Deposit/Franchise. Reloadable cards are excluded;
  • Other identification;

FAQ VEHICLE PROBLEMS

What happens if I have a flat tire?

Make sure your motorcycle is parked a safe distance from the edge and lane of the road if you are unable to stop in a safe area.

Any tire puncture shall be repaired by the Customer and the expense thereof shall remain the Customer's responsibility.

The Client is OBLIGATED to REPORT the puncture to the TOURENT® agency where the rental motorcycle was picked up, for obvious reasons of vehicle safety and support.

If a red light comes on in the motorcycle's ignition panel, the customer is obliged to stop, turn off the engine, disconnect the ignition panel and report the fact immediately to the TOURENT® agency where the motorcycle was picked up. You will receive directions on how to proceed.

In case of loss or theft of the key and/or license plate of the rented vehicle, the Client undertakes to immediately report the fact to the competent Authority and to deliver to TOURENT® the original of the report.

For the service of returning duplicates or sending the second key and/or reissuing the license plate, the Client shall pay the costs incurred by TOURENT®.

The rental fee is also due, if any, for the days the vehicle is not used.

In case of loss of only the key of the rented vehicle and if the Client does not hand over the original of the report to TOURENT®, the latter, after the date of return of the vehicle indicated on the rental letter has elapsed unnecessarily, will proceed in terms of the law to recover the vehicle, and the Client will be obliged to reimburse all expenses incurred to recover the vehicle, including related expenses, the payment of the rental fee (calculated up to the date of actual recovery of the availability of the vehicle), as well as the reimbursement of the expenses for the replacement of the key.

In the event of a fine, the Client must personally and immediately pay any traffic violations levied against him/her during the rental period by providing the relevant proof of payment to TOURENT®

In the event of a dispute after the vehicle has been returned, Tourent will forward the copy of the rental agreement and its attached documents to the relevant authorities.

However and in any case, the client is obliged to reimburse the payment of fines and the fulfillment of any other legal obligations attributable to him (e.g., as for the information inherent in the deduction of license points).

Immediately report the incident to Tourent staff by phone.

It is the obligation of the Client to make a regular report to the competent Authorities immediately . The original of the report, together with the vehicle keys, must be delivered within 48 hours of the same to the TOURENT® agency where the vehicle was rented.

The client is also required to actively cooperate with Tourent in handling the court proceedings.

Notwithstanding the above, any limitation or exclusion of liability is no longer effective, and the full value of the vehicle or amount of damage to the Customer will be charged, in the event of:

  • Total theft, partial theft or fire damage with failure to return the vehicle keys;
  • Failure to comply with the provisions attributable to the cases of negligence, willful misconduct or gross negligence of the Client or the second guide.

Notify TOURENT® by telephone, even in the case of minor damage, no later than 24 hours by sending the completed CAI form (available in the motorcycle) with the other party, or by delivering it at the same time as the return of the vehicle if this occurs within 24 hours of the event in order to allow TOURENT® to handle the claim in compliance with the terms of Articles 1913 and 1915 Civil Code;

  • Immediately inform the nearest Police Authority, in case of the need for third party investigation or in case there are injuries;
  • Do not make liability statements if there is uncertainty about the dynamics of the accident;
  • Take note of the names and contact information, including telephone numbers, of the parties and witnesses;
  • Provide TOURENT® with any other useful information;
  • Follow the instructions that TOURENT® will provide regarding the safekeeping or repair of the vehicle or forced return.

In case of seizure/confiscation of the motorcycle by the Judicial Authority for causes to be attributed to the Client, TOURENT® will charge the Client the daily rental cost until the release of the vehicle, even beyond the amount of the security deposit signed.

If the total amount due for such a lawsuit is equal to the market value of the vehicle plus the expenses for transfer of ownership, estimated at the expiration date of the agreed rental period, TOURENT® after collecting the amount, will proceed to transfer ownership of the seized/confiscated vehicle in favor of the Client

Tourent motorcycles are covered by BMW's breakdown/warranty insurance, which includes assistance to the motorcycle and rider. This may involve moving the motorcycle to a closer BMW location or authorized repair shop, sending a team to provide assistance, or if parts are not immediately available, overnight or transportation assistance is provided.

You still need to contact the BMW immediate assistance number operating h/24 provided along with the documentation to access the assistance services and contact Tourent staff who will support you in every way in order to get you back on the road as quickly as possible.

After consulting BMW Assistance, in the event of a technical failure of the rented vehicle that precludes the possibility of using the vehicle for more than 48 hours, the vehicle will be replaced, if possible, with a vehicle of the same category. In case of impossibility, at TOURENT®'s sole discretion, only the unused portion of the rental period already paid will be refunded to the Client.

TOURENT® motorcycles are serviced by the manufacturers according to their maintenance schedule. TOURENT® personnel always check the condition of the motorcycles before delivery and properly level the engine, transmission, and gearbox oils, grease and tension the drive chain (where present), and check tire pressure.

Engine, gearbox and transmission oils for motorcycles with gimbals are replaced every 10 thousand kilometers. It is the customer's obligation to check during the rental time that greasing of secondary transmissions (chain, chainring, sprocket), lubrication and engine, gearbox and brake oils are in the state necessary to ensure the operation and safety of the vehicle. The gearbox and transmission oil of TOURENT® motorcycles generally do not need any additions or leveling beyond those made at the time of servicing and then special checks; while the engine oil must be checked visually or by dipstick depending on the rented motorcycle.

This should be done every 1,500 km, with the motorcycle in a perfectly upright position, on level ground, and after it has cooled down (about 10 minutes after being turned off). For all air-cooled 1200 motorcycles and those with 800 engines, there is a difference of 500 grams between the minimum and maximum engine oil level. In contrast, for all BMW 1200 LCs between the minimum and maximum engine oil level there is a difference of 1000 grams.

If a motorcycle with a chain drive is ridden, it should be lubricated and/or tensioned about every 1500 km.
Motorcycles should be allowed to warm up-if they are not already hot-at idle for at least 40 to 60 seconds, and then slowly proceed until the operating temperature (3/4 minutes) indicated by the indicator instrument is reached.

TOURENT® shall not be liable for damages resulting from the Client's failure to comply with the duty of care in the maintenance and operation of the motor vehicle, indeed if it occurs, it shall be considered a case of negligence.

FAQ ENDURO COURSE ROME

What motorcycle will the course be conducted with?

With single-cylinder Enduro motorcycles.

At the headquarters of the RUN x FUN motorcycle club in Bassano in Teverina (VT).

The course will be held with an initial theory part, after which we will leave for the practical phase in the woods.

Monday through Friday by appointment under personal trainer regime.

Motorcycles provided by the organization will be used for the course; you will only need to bring a helmet.

You will need to bring the helmet the rest we take care of, including protective clothing.

There are three levels: basic, intermediate and advanced.

Yes, the school provides 125cc motorcycles for children 16 and older.

Motoclub RUN x FUN instructors are OFFICIAL IMF I.G.A.S.T. guides.

CAN'T FIND THE ANSWER TO YOUR QUESTIONS?

Tourent srl BMW motorcycle rental - via Domenico Cassini, 20 - 00197 Rome - p.iva: IT11865201005 - Rea: 1333060

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